Cancellation, Returns & Refund Policy


Thanks for shopping at KaratGold.
If you are not entirely satisfied with your purchase, we're here to help.

Cancellation, Returns & Refunds
Purchased products are automatically Non Returnable / Refundable. However we may make an exception only in extra ordinary circumstances on a case to case basis. Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your return/ refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

For West Malaysia typically will received parcel in 2-3 days; East Malaysia will received parcel within 4-5 days time. 

Contact Us
If you have any questions on how to return your item to us, contact us.